Frequently Asked Questions
How do I pay for my order?
You can pay for your order securely at checkout using one of the available payment methods. Once the payment is confirmed, you’ll receive an order confirmation by email or WhatsApp.
How can I change the delivery or billing address?
If you need to change your delivery or billing address, please contact us as soon as possible after placing your order. If the order hasn’t been processed yet, we’ll update the information for you.
Can I cancel my order?
Yes, you can cancel your order if it hasn’t been processed or shipped yet. Just get in touch with us as soon as possible. Once the order is on its way, cancellations are no longer possible.
What forms of payments are acceptable?
We accept payments via credit/debit card, MB Way, and bank transfer (if enabled). All payment options are shown during checkout.
Can I use a coupon?
Yes! If you have a valid coupon code, you can enter it at checkout before completing your purchase. The discount will be applied automatically to your order total.
What steps does a normal order go through?
A typical order goes through these steps: Order placed, Confirmation, Processing, Shipping and Delivery.
My item arrived damaged, what do I do?
We’re sorry that happened! Please contact us within 48 hours of delivery and include a photo of the damaged item. We’ll resolve the issue quickly with a replacement, refund, or other solution.
Will all of my items be shipped together?
Yes, all items in your order will be shipped together in a single package whenever possible. We make sure everything is prepared and sent at the same time so you receive your full order in one delivery.
